Shipping policy

Shipping & delivery

Available destinations and shipping cost

Orders with a subtotal over €44.99 qualify for free shipping to supported destinations, including orders with accessories. Shipping is €3.99 when the subtotal is €44.99 or less. Optional Shipping Protection is €3.99 per order, is billed separately from shipping, and can be removed before checkout. Available shipping options are shown at checkout.

Processing and delivery

Please allow 3 or more business days for processing and dispatch after payment. Estimated shipping time after dispatch is 6–8 business days. These are estimates, not guaranteed delivery dates; customs clearance, holidays and carrier disruption can cause delays.

If a product is offered for preorder, its stated dispatch estimate applies instead. Any material change to your order's delivery schedule will be communicated to you.

Shipping method

We use tracked international parcel delivery for supported destinations. The carrier and tracking details for your shipment are provided in the shipping confirmation when available after dispatch.

Tracking and address changes

Tracking details are sent when available after dispatch. Check your delivery address before ordering, and contact our Support form promptly if it needs correcting. Changes may not be possible after dispatch.

Taxes and import charges

Taxes and charges collected by us appear at checkout. Unless checkout expressly states that import duties are included, any additional import duties, local taxes or customs fees charged on arrival are the recipient's responsibility.

Delayed, missing or damaged deliveries

Contact us with your order number and tracking details. For visible damage, keep the packaging and take photos if possible. We will help investigate with the carrier and arrange a suitable remedy if the shipment is lost or damaged. This does not limit your statutory rights.

For return shipping, see our Return and refund policy.

Tickey Support: support@enilinxtickey.eu.com